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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vivian Nguyen

Vivian Nguyen

May 12, 2025

5  out of  5
rating by Vivian Nguyen
"Nesha was super lovely to work with! She got my policy squared away so quickly, walked me through everything, and was super warm and kind!"
We responded:
"Vivian - that's the best news for me to hear! I'm glad to hear of your great experience with our team. We strive to deliver friendly welcoming service daily. Thanks again for allowing us to serve!"
Profile photo of Linda Anglin

Linda Anglin

May 6, 2025

5  out of  5
rating by Linda Anglin
"The staff of Frank Cooper insurance office has the most pleasant and helpful customers service people EVER I feel like family when I'm talking with them they always ask how am I doing before business begin. And that mean so much to.me. l Love my insurance staff. Keep up this great job of making people feel like family. Mrs Anglin Tinsey"
We responded:
"Linda - to us you are family! The entire team smiled when your review came through! Thanks for allowing us to be your insurer of choice. Your 5-stars mean a great deal to us!"
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Ofelia Ortiz

May 6, 2025

5  out of  5
rating by Ofelia Ortiz
"Kristine was great with taking my payment and answering my questions. Hope I get her when I call to make my next payment."
We responded:
"Thank you Ofelia for such kind words! You've made Kristine's day!"
Profile photo of Linda Tinson

Linda Tinson

April 22, 2025

5  out of  5
rating by Linda Tinson
"Nesha was attentive to my personal needs regarding insurance."
We responded:
"Linda, I am glad to hear of your great experience with our team! Working with customers like you is why we do what we do. Thanks for that great pat on the back! "
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Beverly Kennebrew

April 18, 2025

5  out of  5
rating by Beverly Kennebrew
"Candice is so nice as always . She handled my request with ease. Frank is blessed to have such a nice, capable employee!"
We responded:
"Beverly this is just music to my ears! I am fortunate to work with such a great team and glad to hear of you continued great experiences with them too!"
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Joseph Goldrick

April 4, 2025

5  out of  5
rating by Joseph Goldrick
"Nesha responded to my request for a quote within 2 hours. She was very professional and the offer was competitive so we switched our business to State Farm. I recommend this office if you are interested in changing your policy."
We responded:
"Joseph, you made our day! We enjoy serving. Welcome to State Farm!"
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Darrell Washington

March 28, 2025

5  out of  5
rating by Darrell Washington
"Frank Cooper State Farm provides outstanding customer service! Marina Ricker is very knowledgeable about the products. She is outstanding!"
We responded:
"Thank you Darrell for such kind words! Our team is always happy to help!"
Profile photo of DERRICK JOHNSON

DERRICK JOHNSON

March 19, 2025

5  out of  5
rating by DERRICK JOHNSON
"Had a great experience with my agent Neisha, you worked with me and busy work schedule to get me right where I wanted to be. 👌🏾 Like a good neighbor . . . Lol"
We responded:
"Derrick, you’ve made our day! Thanks for allowing our team to serve!"
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Constance Rainey

March 18, 2025

5  out of  5
rating by Constance Rainey
"Nesha was very patient and knowledgeable ."
We responded:
"Thank you Constance! I am so glad to hear of your great experience!"
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Marsha Hunt

February 27, 2025

5  out of  5
rating by Marsha Hunt
"I just wanted to acknowledge the excellent customer service that I have received from Misha on numerous phone calls. She is always patient and kind. Her professionalism and expertise is a bonus to your office."
We responded:
"Marsha I most definitely agree! We appreciate having Nesha on our team!"
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venita quinney

February 24, 2025

5  out of  5
rating by venita quinney
"Great job good attitude and very experienced a job"
We responded:
"Thank you Venita! We strive to do our very best …. We really appreciate your kind review!,"
Profile photo of Michael Robinson

Michael Robinson

February 18, 2025

5  out of  5
rating by Michael Robinson
"Very knowledgeable with my concerns and helped me understand what I was getting. Top notch customer service agent. 5 stars is not enough."
We responded:
"Michael, I am so glad your experience with Nesha underscored our customer-focused priorities! We strive for this every day. Thank you for your acknowledgment!"
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Laura Kasse

February 15, 2025

5  out of  5
rating by Laura Kasse
"Excellent Service and Genuine Care! I had an outstanding experience with Candace. From the start, she took the time to thoroughly understand my needs and provided clear, detailed explanations of my options. She was patient, responsive, and went above and beyond to ensure I had the right coverage. What stood out the most was her genuine care and dedication. Candace didn’t rush the process and made sure I felt confident in my decisions. Whether it was answering my questions promptly or guiding me through a claim with ease, her service was truly exceptional. I highly recommend State Farm insurance to anyone looking for a trustworthy and customer-focused insurance provider. The State Farm team truly put their clients first!"
We responded:
"Laura , thank you so very much! This is why we do what we do. Every day and in every way we are here to serve. We love what we do!"
Profile photo of Rhonda Harris

Rhonda Harris

February 11, 2025

5  out of  5
rating by Rhonda Harris
"I have been a customer for almost 20 years and I am very satisfied with the service I get. Everybody is always so patient and helpful. They take the time to explain things and to make sure I get the best products to fit my needs."
We responded:
"Thank you Rhonda! I am so proud of this team and happy to hear of your great experience."
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K Johnson

February 7, 2025

5  out of  5
rating by K Johnson
"Thorough, nice, and friendly. Good people. I would highly recommend. Thank you for everything"
We responded:
"Thanks a million for the 5 stars!"
Profile photo of Jamaal Smith

Jamaal Smith

February 3, 2025

5  out of  5
rating by Jamaal Smith
"Nesha is amazing. My wife and I had questions about our home policy and what we could to save money with the rising cost of insurance. Nesha stepped in and explained in detail how we were missing out by not bundling our auto policy with the home policy. She explained our current auto policy (from the competition)and how she could get us better rates. Her follow up was timely but not overbearing and such a pleasing personality. I'm glad we had the opportunity to work with Nesha and I'll definitely recommend to everyone"
We responded:
"Jamaal you have DEFINITELY made our day! Thank you for the kind review. Nesha works hard for every customer and we enjoy having her on the team!"
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dontae smith

January 31, 2025

5  out of  5
rating by dontae smith
"Easy to talk with and took good care of my account"
We responded:
"Thanks a million Dontae!"
Profile photo of Pam Jackson

Pam Jackson

January 29, 2025

5  out of  5
rating by Pam Jackson
"Was the easiest enrollment process I've ever experienced!! Thanks Nesha Gilbert!!"
We responded:
"Pam - I agree! Nesha makes the process easy and fun! Thanks for such a great complement!"
Profile photo of Renee Hajnik

Renee Hajnik

January 24, 2025

5  out of  5
rating by Renee Hajnik
"Called to transfer a policy out of state. Someone answered the phone quickly and was knowledgeable and able to help get everything settled the same day. One of the best interactions with an insurance agent’s office I’ve had. Updating because this has been the most helpful insurance agent office ever. Nisha was able to help me get my complicated situation figured out"
We responded:
"Thanks so much Renee for that great feedback! We enjoy helping and I'm so glad you had a great experience with the team! Happy holidays!"
Profile photo of Alice Dan

Alice Dan

January 24, 2025

5  out of  5
rating by Alice Dan
"Warm, welcoming, knowledgeable and helpful!!"
We responded:
"Alice - i so enjoyed meeting you today! My team and I strive for top-notch service daily and your feedback keeps us working to do more. Thank you and WELCOME to State Farm!"
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Jen N.

January 23, 2025

5  out of  5
rating by Jen N.
"Nesha was so amazing and extremely helpful with getting the home insurance information over to my loan officer for my new home. OUTSTANDING JOB Nesha, you are the best"
We responded:
"We appreciate the kind words, Jen. We are thrilled we were able to assist you and your sister. My team and I love what we do and people like you are the reason we do this! ~Frank "
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Maya Andelson

January 17, 2025

5  out of  5
rating by Maya Andelson
"Assistance and customer service at Frank Cooper - State Farm has always been prompt, helpful, and friendly. I have never had to file a claim, but I appreciate the great customer service so far. I recently worked with Nesha, who was wonderful. Thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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arnetta Williams

January 16, 2025

5  out of  5
rating by arnetta Williams
"My State Farm team is the best.Thank you so much.I have been with you guys for a long time.And you are the best we are family.Thank you so much."
We responded:
"Thank you so very much Annetta! We truly strive to treat you like family and I’m overjoyed to hear we make a difference!"
Profile photo of Roosevelt Williams

Roosevelt Williams

January 15, 2025

5  out of  5
rating by Roosevelt Williams
"Great friendly staff, would highly recommend. Even though I found a cheaper policy, I would have kept Frank Copper if I didn't have any issue with one of State Farms Claim adjusters... love the office, dislike the adjuster."
We responded:
"Roosevelt, while we are sorry to see you go, I am pleased to know our agency team made you feel at home. Perhaps we will have an opportunity to earn your business again in the future. We wish you well!"
Profile photo of James Dj Easylivin Thomas

James Dj Easylivin Thomas

January 15, 2025

5  out of  5
rating by James Dj Easylivin Thomas
"They really came through for me in a pinch going through all the paperwork and finding a Legal clause that would help me with my policies"
We responded:
"James I am happy to know our team can help through these processes. Thank you for allowing us to assist!"