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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deverne Staples

Deverne Staples

December 6, 2024

5  out of  5
rating by Deverne Staples
"Excellent service! Very informative. Pleasant experience"
We responded:
"Thank you for taking the time to leave 5 stars Deverne! - Frank"
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Jim McKelly

December 4, 2024

5  out of  5
rating by Jim McKelly
"Very grateful for Mia Tribitt's patience and professionalism in getting our homeowner's insurance for our new Hyde Park co-op apartment in order. Swift, friendly, and attentive throughout the process! She's a winner."
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Leanne Muller-Wharton

December 4, 2024

5  out of  5
rating by Leanne Muller-Wharton
"St. Farm Account Manager Mia, was very professional, knowledgeable and helpful. I highly recommend for your insurance needs to do business with Frank Cooper's office and ask for Mia if Frank is not available."
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Kenya Jackson

November 18, 2024

5  out of  5
rating by Kenya Jackson
"Outstanding customer service! Nesha was superb. It is very rare to find the type of Service professionalism, courteousness, and knowledge in one place. I was very fortunate to work with this office during my Google search for Car Insurance. I am very pleased. I recommend this office."
Profile photo of Adam Hummell (arock)

Adam Hummell (arock)

September 26, 2024

5  out of  5
rating by Adam Hummell (arock)
"Mr. Cooper has done an outstanding job with putting our finances into perspective, by not only managing our current status, but preparing us for our future goals. With Mr. Coopers expert financial intelligence and experience, we are now equipped with the tools to move forward confidently with life, business and family. Highly recommended and life changing."
We responded:
"Adam, I am grateful for your feedback! Thank you for sharing!"
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Annette Cooper

September 20, 2024

5  out of  5
rating by Annette Cooper
"Very personable and accommodating to meet my insurance needs."
We responded:
"Thanks Annette! You’ve made us smile today!"
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Josh Mosley

September 19, 2024

5  out of  5
rating by Josh Mosley
"Frank is as attentive and knowledgeable an agent as you’ll find. Great service!"
We responded:
"Josh, it means a lot to see your great feedback! I love what I do and am glad my team’s work is so well received! Thank you!"
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Julius Kerschinske

September 19, 2024

5  out of  5
rating by Julius Kerschinske
"Super helpful. Explained everything to me, and it was a great deal."
We responded:
"It makes our day to know your experience with us is remarkable! Thank you for the 5 stars!"
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Michael Klos

September 19, 2024

5  out of  5
rating by Michael Klos
"I recently had the pleasure of working with Frank while looking for insurance coverage, and I couldn't be more satisfied with the experience. From the very first interaction, Frank was incredibly professional and approachable. He took the time to understand my specific needs and explained the different coverage options in a way that was clear and easy to understand. I never felt rushed or pressured, which is often my concern when dealing with insurance agents. What really stood out was his attention to detail. He helped me identify gaps in my previous coverage and offered tailored solutions that fit both my budget and my lifestyle. I appreciated his willingness to answer all my questions, no matter how small. The entire process was smooth and efficient."
We responded:
"Michael, I am sincerely pleased knowing we provided you with a great experience! Thank you for your great review!"
Profile photo of Bregitte Braddock

Bregitte Braddock

September 19, 2024

5  out of  5
rating by Bregitte Braddock
"Excellent customer service, competitive rates, they takes full advantage of bundling discounts, great experience working with Frank Cooper and his awesome team! Strongly recommend"
We responded:
"Bregitte, we do so enjoy the opportunity to serve! Thank you for allowing us to do so!"
Profile photo of Darrell Musselwhite

Darrell Musselwhite

September 19, 2024

5  out of  5
rating by Darrell Musselwhite
"The staff is very professional and the management team goes above and beyond to assist every customers needs."
We responded:
"Thank you kind sir! It’s been a pleasure connecting with you over the years! Thank you for the 5 stars!"
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Audrey Robinson

September 18, 2024

5  out of  5
rating by Audrey Robinson
"Frank and his team ALWAYS provide excellent customer service. Thank you for everything you do."
We responded:
"Audrey, we love what we do and your great feedback tells us we are making a positive difference - THANK YOU!"
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Steve Chappell

September 12, 2024

5  out of  5
rating by Steve Chappell
"The Frank Cooper State Farm Agency is outstanding. Account Manager Mia Tribitt recently gave me a quote for auto insurance, which I will be finalizing this week. Mia is extremely professional, friendly, knowledgeable, and quick to respond. In the past, it was also always a pleasure to speak with Frank Cooper or members of his staff. I have been a State Farm customer for many years in various states due to the confidence I have in their competitive insurance products and unparalleled customer support. Thank you, Mia, for your expertise, advice, and great service!"
We responded:
"Steve, you made our day! I’m so glad to hear of your great connection with Mia! We enjoy having her on our team!"
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Patricia Lyles

August 8, 2024

5  out of  5
rating by Patricia Lyles
"Frank and team help with my claim in a timely and professional manner. I've been with this office for a long time and never had a problem or concern. Franks always trying to find ways to save me money which I really appreciate. I'm looking for many more years of great professional service from Franks team."
We responded:
"Thank you Patricia! We’re glad to serve and enjoy working with you!"
Profile photo of Frank Wilson

Frank Wilson

August 6, 2024

5  out of  5
rating by Frank Wilson
"I called this State Farm location by chance because this month I was switching insurance agencies cause American Family insurance was doing me bogus for the last year or two! Mia the young lady at the agency (with no pressure) I mite add, greatly helped me in my decision making with her kindness and sincerity to help give me the best offer I could afford and saved me a good deal of $$$ (AFI…kick rocks)! I will tell people to call this location and ask for Mia if possible!👍🏾"
We responded:
"Frank, we are thrilled our team was able to assist you and I am glad to hear you had a great experience with Mia. We love stories like yours! Thank you for the 5-star review. "
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Eric Schneider

August 1, 2024

5  out of  5
rating by Eric Schneider
"Marina, on Frank’s team is super. Amazing support and excellent follow through."
We responded:
"Truly appreciate your review, Eric. I have an amazing team and we strive to provide the best service possible. So happy to hear you had a great experience with Marina. "
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Angela

July 31, 2024

5  out of  5
rating by Angela
"Fantastic agency to work with. Very responsive. Good rates too."
We responded:
"Thank you for the kind words, Angela! "
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Jessica Buck

July 26, 2024

5  out of  5
rating by Jessica Buck
"Frank and team (Marina) help me tremendously! Marina is so helpful with answering all of my questions and providing me with ultimate level of care and kindness. I have both renters and car insurance through Frank Cooper State Farm and have been a long time customer. They are quick to update my policies and send proof of polices when I request it. This is who you should choose for your insurance needs :)"
We responded:
"We truly appreciate the feedback and I am glad to hear my team is providing great service. Thank you for being a valued customer! "
Profile photo of Martha West

Martha West

July 5, 2024

5  out of  5
rating by Martha West
"Frank is the an amazing agent. He will go the extra mile and makes you feel like you are part of his family."
We responded:
"Thank you, Martha, our team strives on providing the best service possible. We appreciate your business! "
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TPQ Studio

July 2, 2024

5  out of  5
rating by TPQ Studio
"Marina’s attention to detail, care, and responsiveness (both via email and phone) remain unparalleled in the insurance industry. We feel grateful to be her client!"
We responded:
"Thank you for such a kind review! Our team appreciates the opportunity to serve!"
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Tranica Price

June 28, 2024

5  out of  5
rating by Tranica Price
"Marina was awesome!! She helped me get all my insurances in order!!! Very patient, informative and kind!!! I appreciate you and all of your help!!!"
We responded:
"Thank you Tranica! I enjoy working with such a great team!"
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Renina Morris

June 19, 2024

5  out of  5
rating by Renina Morris
"Marina is always amazing and very helpful."
We responded:
"Thank you Renina! We appreciate your great feedback!"
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Shawntequa

June 10, 2024

5  out of  5
rating by Shawntequa
"marina was helpful & knowledgable. she answered all of my questions & had very good energy while talking on the phone to her!"
We responded:
"Shawntequa, very kind of you to leave such a stellar review of Marina. We thank you for being a valued customer and for the kind words! "
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James Compton

June 3, 2024

5  out of  5
rating by James Compton
"Mia is the best ! I was having trouble setting up my drive safe and save device and she came to my car and helped me every step of the way ! 10/10 service !"
We responded:
"We are so glad you had an excellent experience with Mia. Our team truly thrives on providing the best service possible. "
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bro jackson

May 31, 2024

5  out of  5
rating by bro jackson
"Marina was super helpful in assisting with policies and insurance explanation. Courteous, caring, and thorough customer service. Would highly recommend to friends and family."
We responded:
"Thank you for the 5-star review! Our team truly enjoys what they do, and we hope it shows. "