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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell Washington

March 28, 2025

5  out of  5
rating by Darrell Washington
"Frank Cooper State Farm provides outstanding customer service! Marina Ricker is very knowledgeable about the products. She is outstanding!"
We responded:
"Thank you Darrell for such kind words! Our team is always happy to help!"
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DERRICK JOHNSON

March 19, 2025

5  out of  5
rating by DERRICK JOHNSON
"Had a great experience with my agent Neisha, you worked with me and busy work schedule to get me right where I wanted to be. 👌🏾 Like a good neighbor . . . Lol"
We responded:
"Derrick, you’ve made our day! Thanks for allowing our team to serve!"
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Constance Rainey

March 18, 2025

5  out of  5
rating by Constance Rainey
"Nesha was very patient and knowledgeable ."
We responded:
"Thank you Constance! I am so glad to hear of your great experience!"
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Marsha Hunt

February 27, 2025

5  out of  5
rating by Marsha Hunt
"I just wanted to acknowledge the excellent customer service that I have received from Misha on numerous phone calls. She is always patient and kind. Her professionalism and expertise is a bonus to your office."
We responded:
"Marsha I most definitely agree! We appreciate having Nesha on our team!"
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venita quinney

February 24, 2025

5  out of  5
rating by venita quinney
"Great job good attitude and very experienced a job"
We responded:
"Thank you Venita! We strive to do our very best …. We really appreciate your kind review!,"
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Michael Robinson

February 18, 2025

5  out of  5
rating by Michael Robinson
"Very knowledgeable with my concerns and helped me understand what I was getting. Top notch customer service agent. 5 stars is not enough."
We responded:
"Michael, I am so glad your experience with Nesha underscored our customer-focused priorities! We strive for this every day. Thank you for your acknowledgment!"
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Laura Kasse

February 15, 2025

5  out of  5
rating by Laura Kasse
"Excellent Service and Genuine Care! I had an outstanding experience with Candace. From the start, she took the time to thoroughly understand my needs and provided clear, detailed explanations of my options. She was patient, responsive, and went above and beyond to ensure I had the right coverage. What stood out the most was her genuine care and dedication. Candace didn’t rush the process and made sure I felt confident in my decisions. Whether it was answering my questions promptly or guiding me through a claim with ease, her service was truly exceptional. I highly recommend State Farm insurance to anyone looking for a trustworthy and customer-focused insurance provider. The State Farm team truly put their clients first!"
We responded:
"Laura , thank you so very much! This is why we do what we do. Every day and in every way we are here to serve. We love what we do!"
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Rhonda Harris

February 11, 2025

5  out of  5
rating by Rhonda Harris
"I have been a customer for almost 20 years and I am very satisfied with the service I get. Everybody is always so patient and helpful. They take the time to explain things and to make sure I get the best products to fit my needs."
We responded:
"Thank you Rhonda! I am so proud of this team and happy to hear of your great experience."
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K Johnson

February 7, 2025

5  out of  5
rating by K Johnson
"Thorough, nice, and friendly. Good people. I would highly recommend. Thank you for everything"
We responded:
"Thanks a million for the 5 stars!"
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Jamaal Smith

February 3, 2025

5  out of  5
rating by Jamaal Smith
"Nesha is amazing. My wife and I had questions about our home policy and what we could to save money with the rising cost of insurance. Nesha stepped in and explained in detail how we were missing out by not bundling our auto policy with the home policy. She explained our current auto policy (from the competition)and how she could get us better rates. Her follow up was timely but not overbearing and such a pleasing personality. I'm glad we had the opportunity to work with Nesha and I'll definitely recommend to everyone"
We responded:
"Jamaal you have DEFINITELY made our day! Thank you for the kind review. Nesha works hard for every customer and we enjoy having her on the team!"
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dontae smith

January 31, 2025

5  out of  5
rating by dontae smith
"Easy to talk with and took good care of my account"
We responded:
"Thanks a million Dontae!"
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Pam Jackson

January 29, 2025

5  out of  5
rating by Pam Jackson
"Was the easiest enrollment process I've ever experienced!! Thanks Nesha Gilbert!!"
We responded:
"Pam - I agree! Nesha makes the process easy and fun! Thanks for such a great complement!"
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Renee Hajnik

January 24, 2025

5  out of  5
rating by Renee Hajnik
"Called to transfer a policy out of state. Someone answered the phone quickly and was knowledgeable and able to help get everything settled the same day. One of the best interactions with an insurance agent’s office I’ve had. Updating because this has been the most helpful insurance agent office ever. Nisha was able to help me get my complicated situation figured out"
We responded:
"Thanks so much Renee for that great feedback! We enjoy helping and I'm so glad you had a great experience with the team! Happy holidays!"
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Alice Dan

January 24, 2025

5  out of  5
rating by Alice Dan
"Warm, welcoming, knowledgeable and helpful!!"
We responded:
"Alice - i so enjoyed meeting you today! My team and I strive for top-notch service daily and your feedback keeps us working to do more. Thank you and WELCOME to State Farm!"
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Jen N.

January 23, 2025

5  out of  5
rating by Jen N.
"Nesha was so amazing and extremely helpful with getting the home insurance information over to my loan officer for my new home. OUTSTANDING JOB Nesha, you are the best"
We responded:
"We appreciate the kind words, Jen. We are thrilled we were able to assist you and your sister. My team and I love what we do and people like you are the reason we do this! ~Frank "
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Maya Andelson

January 17, 2025

5  out of  5
rating by Maya Andelson
"Assistance and customer service at Frank Cooper - State Farm has always been prompt, helpful, and friendly. I have never had to file a claim, but I appreciate the great customer service so far. I recently worked with Nesha, who was wonderful. Thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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arnetta Williams

January 16, 2025

5  out of  5
rating by arnetta Williams
"My State Farm team is the best.Thank you so much.I have been with you guys for a long time.And you are the best we are family.Thank you so much."
We responded:
"Thank you so very much Annetta! We truly strive to treat you like family and I’m overjoyed to hear we make a difference!"
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Roosevelt Williams

January 15, 2025

5  out of  5
rating by Roosevelt Williams
"Great friendly staff, would highly recommend. Even though I found a cheaper policy, I would have kept Frank Copper if I didn't have any issue with one of State Farms Claim adjusters... love the office, dislike the adjuster."
We responded:
"Roosevelt, while we are sorry to see you go, I am pleased to know our agency team made you feel at home. Perhaps we will have an opportunity to earn your business again in the future. We wish you well!"
Profile photo of James Dj Easylivin Thomas

James Dj Easylivin Thomas

January 15, 2025

5  out of  5
rating by James Dj Easylivin Thomas
"They really came through for me in a pinch going through all the paperwork and finding a Legal clause that would help me with my policies"
We responded:
"James I am happy to know our team can help through these processes. Thank you for allowing us to assist!"
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arie mcloyd

January 9, 2025

5  out of  5
rating by arie mcloyd
"I find everyone that I Talk to to be kind patient and professional."
We responded:
"Arie, my team and I love what we do and I am glad we are able to take care of your insurance needs. Thank you for the kind words. ~Frank "
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Lisa Austin

January 9, 2025

5  out of  5
rating by Lisa Austin
"I have been with Frank & his team for 30 years! He's attentive, trustworthy & a truly kind person. Tough to beat, his staff knows you by name & takes time to answer all your questions & concerns ."
We responded:
"Lisa - we are humbled and so grateful for your review! Thank you for allowing us to serve!"
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Paul Haidle

January 8, 2025

5  out of  5
rating by Paul Haidle
"Excellent customer service from a knowledgeable team."
We responded:
"I’m so glad you enjoyed your connection with our team Paul! Welcome back to Illinois!"
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T ROGERS

January 7, 2025

5  out of  5
rating by T ROGERS
"Ive been with Frank Coopers office for more then 10yrs an its nice that they know you by your phone number when you call in. I really loved Chandice she was the nicest person ever."
We responded:
"Thank you for the great review. We love what we do and I am glad it shows in the service you received. Happy New Year! ~Frank "
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Marion Edwards

December 18, 2024

5  out of  5
rating by Marion Edwards
"Nesha was absolutely wonderful to work with. As a first time homebuyer, Nesha made this process easy and extremely memorable as she helped answer all of my questions and concerns without hesitation. Nesha was extremely thoughtful and attentive to my needs and ensured that I was setup for success once we were settled. I would recommend Nesha to anyone who is in the process of choosing the insurance that’s best for them. Thank you Nesha and the State Farm team!!"
We responded:
"Marion, you've made our day! We enjoy having Nesha on our team and I'm glad to hear of your great experience too!"
Profile photo of Deverne Staples

Deverne Staples

December 6, 2024

5  out of  5
rating by Deverne Staples
"Excellent service! Very informative. Pleasant experience"
We responded:
"Thank you for taking the time to leave 5 stars Deverne! - Frank"